Sysmex Greece is a young and fast-growing subsidiary that has successfully completed its setup phase and is now strengthening its operations to support the next stage: the launch of commercial activities in the Greek market. As part of a highly committed team, you will join at a key moment, contributing directly to building a strong and customer-focused service organization.
In this role, you will act as a central interface between customers, laboratories, and internal teams, ensuring the timely and efficient management of service requests and contributing to high customer satisfaction.
We are looking for a proactive, organized, and service-oriented professional with strong communication skills and a customer-centric mindset.
Why Join Sysmex Greece?
Sysmex Greece is a brand-new subsidiary — and that means opportunity. As part of the founding team, you’ll shape how we operate and grow in Greece. You’ll work hand-in-hand with experienced colleagues across Europe and Japan, in a fast-paced, entrepreneurial setting. Your impact will be immediate—and lasting.
This is your chance to make a real impact, take on responsibility early, and grow with a company that’s just getting started in Greece — but already proven worldwide. In Sysmex Greece, you’re not just joining a new office—you can impact the healthcare journey in Greece. This is your chance to blend Sysmex’s global excellence with the flexibility of a startup environment.
Customer Support professional (f/m/x)
The premisses are planned to be in Athens, working modalities are remote or hybrid.
Act as the main point of contact for customers, ensuring professional and timely handling of all service-related requests.
Manage incoming service requests (repairs, maintenance, improvements, and enquiries), ensuring accurate registration and follow-up in the system.
Support customers, service teams, and sales by resolving incidents, answering queries, and ensuring clear communication on interventions and timelines.
Provide support to laboratory technical and clinical staff, assisting with equipment-related issues and service needs.
Plan and coordinate field service interventions, assigning tasks to the most appropriate technician.
Maintain and update technicians’ schedules, ensuring efficient planning and execution of daily activities.
Ensure accuracy and consistency of data in the system (customers, equipment, service orders, contracts).
Manage and update service-related databases, including maintenance contracts and licenses.
Support reporting activities related to service performance and incidents.
hr@sysmex.gr
Reference No.: 11430
Sysmex Greece — South & West EMEA, /, / Athen
Professional experience for the position:
2–3 years of experience in a customer support, service coordination, or similar role, ideally in a technical or healthcare environment.
Experience in managing customer requests and coordinating service activities, ensuring timely and accurate follow-up.
Previous exposure to customer-facing roles, with strong focus on customer satisfaction.
Experience working with service management systems / CRM tools (SAP, Minerva or similar) is a plus.
We are an aspiring corporate group where respect and trust form the basis for cooperation and communication within Sysmex.
Did we spark your interest? Then we look forward to receiving your application and the earliest possible starting date.